Refund & Cancellation Policy

THE ESCAPE HATCH

REFUNDS & BAILING OUT

Sometimes the anchor doesn't hold. If you aren't thrilled with your gear, we'll help you find a way back to shore. Here is how we handle returns and membership changes without the nautical nonsense.

OUR RETURN RULES

Condition: AlI items can only be returned for a defect in manufacturing, and must be returned unworn, unwashed, and in original condition. Any signs of wear or damage may void your return.
Timing: Request your return within 30 days of delivery. After that, all sales are final.
How to Start: Email viceadmiral@sonsofanchoring.com with your order number and if possible a photo of the defect so we can contact our suppliers to arrange a replacement.
Non-Refundables: Final sale items, personalized gear, and digital patches are non-refundable once delivered.

MEMBERSHIP CANCELATION

Since one payment is a lifetime membership, you don't have to worry about this.
Refunds: Membership fees are non-refundable, but you will retain access until your "final" voyage. Or you get bored or forget about us..

REFUND TIMELINES

Once we receive your return at the dock, please allow 7–10 business days for us to process your request. While we strive for perfection, we cannot guarantee specific replacement processing times.

SEND MAYDAY

BACK TO HOME PORT

BAILING & NON-REFUNDABLES

We want you happy on the water, but the Admiral has to keep the ship tight. While we hope your gear fits like a glove and stays in the crew, here is the technical breakdown of how to handle a change of course.

Returns are accepted within 30 days of delivery for defective merchandise ONLY. Be sure you order the right size (or you'll be giving it to someone else).
Email viceadmiral@sonsofanchoring.com to request a return; explain the reason and if possible send a picture of the defect. please note that return shipping costs are your responsibility.
If your return is accepted, we will work with our vendors to get you a replacement product - hopefully one that isn't defective.
Digital memberships, patches, and final sale items are strictly non-refundable once accessed or purchased.
Membership cancellations must be made through your account settings at least 7 days before your next renewal date. Of course, since you only pay once for a lifetime membership, it's kind of a moot point.
Cancellations take effect when you take your "final" voyage; but can be transferred to another family member (if you think they would be a good member).